Event Host Frequently Asked Questions
Do I need to be a member to list an event?
Yes. You need an organiser membership — Basic, Professional or Premium. See what’s included. Free Event Accounts can book events but not list them.
How do I get started?
Three steps: choose a membership, create your organisation listing, then add your events. Your organisation has to exist first, because every event is linked to it.
How do I create my organisation listing?
Once your membership is active, go to Submit Your Listing from your Member Dashboard. Add your details, services and contact information, then submit it for review.
How many events can I list?
Basic includes 2 per calendar month, Professional 4, and Premium is reasonable use. Your allowance resets on the 1st, and your Member Dashboard shows how many you have left.
What happens after I submit an event?
Our team reviews it. You’ll get an email when it’s approved, and it appears on the Events calendar automatically. If we need something changed, we’ll email you with what to update, and you’ll see the feedback in My Events.
Can I edit an event after it’s published?
Yes — edit it from My Events. It returns to review before the changes go live, because dates, venues and prices matter too much to publish unchecked.
How do people book?
Three options depending on your membership. Link to your own booking system, take free bookings through this site (Professional and Premium), or take payment on site (Premium, coming soon). Compare memberships.
How do I see who has booked?
Go to My Events and choose Manage attendees. You’ll see names, emails and booking references, and can download the list as a CSV.
Can I reduce the capacity of an event?
Only down to the number of people already booked. You can’t cancel someone’s confirmed place by lowering the limit.
What if I need to cancel an event?
Edit it in My Events and set its status to Cancelled. Everyone booked is emailed automatically and their bookings are cancelled.
What happens if my membership ends?
Nothing is deleted. Your listing is hidden from the public directory and editing pauses. Renew and your approved listing comes back automatically.
I still need help
Email us at leedswellbeingweek@hellohope.uk and we’ll come back to you.